Frontier Airlines = FAIL

Sunday 10pm; We arrive in Columbus not looking forward to the 2-hour drive ahead of us to get back to Cleveland. We were exhausted from the weekend and walking out to the shuttle when I noticed weird thread pieces all around the top zipper on the front of our huge suitcase that we had checked on the way home. Only when I unzipped it did I realize that the entire compartment had been basically half ripped off and there was NOTHING in it. Now, I have taken the smaller version of that suitcase around the world with me and it's not even begun to come apart anywhere. Whoever did that must have been using extreme force to make it come completely off. Thankfully, the only thing I stuck in there was all of our baby shower cards which the baggage people had moved into the lower zipper compartment. (we have no clue if they got them all picked up and put back in, but we'll hope!).

Sunday 10:15pm; Everyone from Frontier has gone home for the day (of course) and the last two people really have no clue how to make a claim.

Sunday 10:45pm; We have finally filled out a claim form and were directed to bring the suitcase to the Cleveland airport on Monday for them to ship somewhere to get re-stitched. Fine, we can do that.

Sunday 1:20am; We make it home and now I'm in a pissy mood.

Monday 6pm; We take the suitcase to the Cleveland airport and leave it with a lady (with our claim number) who looks really confused. I hope for the best.

Tuesday 10am; I get a call from Continental about "an empty suitcase at the airport" with our name on it.  WHAT?! CONTINENTAL? We were on Frontier! UGH. Somehow it didn't get where it needed to be. I explained the situation and the man seemed to understand and said he'd take care of it.

So now it's a waiting game. I won't be terribly disappointed if they lose it as we would just get a free suitcase out of the deal, but I have somewhat of an 'attachment' to my luggage that has been around the world with me! I just really wish they could be a BIT more careful with checked baggage.

We are, however, so thankful that we didn't have any family baby heirlooms in that pocket or valuable gifts!